Privacy Policy

About This Policy

At Calm Hippo, we respect your privacy and are committed to keeping your personal information safe.

This Privacy Policy explains what information we collect when you visit our website, place an order, contact us, or interact with us online, and how we use that information.

Calm Hippo is a small UK business, and we only collect and use the information we need to provide our products and services, process orders, and offer the best possible customer experience.

Information We Collect

When you place an order or contact us, we may collect:

Your name
Your billing and delivery address
Your email address
Your telephone number (if provided)
Details of your order and purchase history
Any information you provide when contacting us

When you visit our website, we may also collect technical information such as your IP address, browser type, and how you use our website. This helps us improve our website and understand how customers interact with it.

How We Use Your Information

We use your personal information to:

Process and deliver your orders
Send order confirmations and delivery updates
Respond to enquiries and provide customer support
Manage payments and prevent fraud
Improve our website, products, and services
Send marketing emails or updates where you have chosen to receive them

We only use your information where we have a lawful reason to do so, including fulfilling your order, meeting legal requirements, or where you have given consent.

Payments

Payments are processed securely by third-party payment providers. Calm Hippo does not store your full payment card details.

Delivery Partners and Third Parties

To provide our services, we may share certain information with trusted third parties, including:

Royal Mail, to deliver your orders
Payment providers, to securely process payments
Website and ecommerce providers that allow us to operate our online store

We only share the information needed for these services and never sell your personal information to other companies.

Marketing

If you choose to subscribe to Calm Hippo updates, we may send you information about new products, special offers, and news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Cookies

Our website uses cookies to help provide a better browsing experience and understand how visitors use our website.

Cookies are small files stored on your device. You can control cookies through your browser settings, although disabling cookies may affect some website features.

Keeping Your Information Safe

We take appropriate steps to protect your personal information and prevent it from being lost, misused, or accessed without permission.

We only keep your information for as long as necessary to provide our services and meet our legal and accounting responsibilities.

Your Rights

Under UK data protection law, you have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate information
Request deletion of your information where applicable
Withdraw consent for marketing communications
Object to certain uses of your information

If you would like to exercise any of these rights, please contact us.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: enquiries@calm-hippo.com
Phone: 07592 842 334
Instagram: @calm_hippo_uk

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, or legal requirements. Any updates will be published on this page.