Delivery & Returns Policy
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Delivery Information
At Calm Hippo, every order is carefully prepared and packed by hand to ensure it arrives safely.
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Processing Time
Orders are typically processed within 1–2 working days of being placed.
During particularly busy periods, such as product launches, promotions, or holidays, processing times may be slightly longer. If there are any significant delays, we'll let you know as soon as possible.
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Shipping
All UK orders are shipped via Royal Mail Tracked 48 . We currently only ship within the United Kingdom.​
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Once your order has been dispatched, delivery usually takes an additional 2–3 working days.​
From the time you place your order, you should expect to receive it within 3–5 working days.​
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You'll receive a dispatch confirmation email with your Royal Mail tracking details once your parcel is on its way.​
Please note that delivery times are estimates and may occasionally be affected by factors outside our control, such as postal delays or adverse weather.
Returns & Refunds
We hope you love your Calm Hippo products. However, if something isn't quite right, we're here to help.
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Returning an Item
If you change your mind, you can return unused and unopened items within 14 days of receiving your order.
To be eligible for a refund, products must be:​
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1) Unused and in their original condition.
2.) Returned in their original packaging
3) Free from damage caused after delivery.
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Please contact us before returning your order so we can provide return instructions.
Unless the item is faulty or incorrect, customers are responsible for the cost of return postage.
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Damaged or Incorrect Orders
If your order arrives damaged or you've received the wrong item, please contact us within 48 hours of delivery. providing:
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1) Your order number.
2) A description of the issue.
3) Clear photographs of the item and packaging.
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We'll work quickly to arrange a replacement or refund where appropriate.
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Refunds
Once we receive and inspect your returned item, we'll notify you of the outcome.
Approved refunds will be processed back to your original payment method within 5–10 working days, depending on your payment provider.
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Non-Returnable Items
We cannot accept returns or offer refunds for:
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1) Candles or wax melts that have been burned, used, or altered after delivery.
2) Products that are not returned in their original condition.
3) Gift cards (where applicable).
Need Help?
If you have any questions about your order, delivery or returns, please get in touch at enquiries@calm-hippo.com. We're always happy to help.